Return and Refund Policy
Last updated: November 27, 2023
Thank you for shopping at Pjj Smootea.
If, for any reason, You are not completely satisfied with a
purchase We invite You to review our policy on refunds and returns. This Return
and Refund Policy has been created with the help of the Return and
Refund Policy Generator.
The following terms are applicable for any products that You
purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have
meanings defined under the following conditions. The following definitions
shall have the same meaning regardless of whether they appear in singular or in
plural.
Definitions
For the purposes of this Return and Refund Policy:
Company
(referred to as either "the Company", "We", "Us"
or "Our" in this Agreement) refers to Smootea Venture, No 3, Jalan
Seksyen 3/6 Taman Kajang Utama.
Goods
refer to the items offered for sale on the Service.
Orders
mean a request by You to purchase Goods from Us.
Service
refers to the Website.
Website
refers to Pjj Smootea, accessible from www.pjjsmootea.com
You
means the individual accessing or using the Service, or the company, or other
legal entity on behalf of which such individual is accessing or using the
Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without
giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date
on which You received the Goods or on which a third party you have appointed,
who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must
inform Us of your decision by means of a clear statement. You can inform us of
your decision by:
By email: smoothieflava@gmail.com
By phone number: 0163049343
We will reimburse You no later than 14 days from the day on
which We receive the returned Goods. We will use the same means of payment as
You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please
make sure that:
·
The Goods were purchased in the last 7 days
·
The Goods are in the original packaging
The following Goods cannot be returned:
·
The supply of Goods made to Your specifications
or clearly personalized.
·
The supply of Goods which according to their
nature are not suitable to be returned, deteriorate rapidly or where the date
of expiry is over.
·
The supply of Goods which are not suitable for
return due to health protection or hygiene reasons and were unsealed after
delivery.
·
The supply of Goods which are, after delivery,
according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise
that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately,
Goods on sale cannot be refunded. This exclusion may not apply to You if it is
not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the
Goods to Us. You should send the Goods at the following address:
No 3, Jalan Seksyen 3/6 Taman Kajang Utama 43000 Kajang Selangor
We cannot be held responsible for Goods damaged or lost in
return shipment. Therefore, We recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the Goods or proof of
received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then
shipped directly to you, You'll receive a gift credit for the value of your
return. Once the returned product is received, a gift certificate will be
mailed to You.
If the Goods weren't marked as a gift when purchased, or the
gift giver had the Order shipped to themselves to give it to You later, We will
send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds
Policy, please contact us:
By email: smoothieflava@gmail.com
By phone number: 0163049343